At Stephen Escapes, we strive to provide a seamless and efficient shipping experience for our customers. Below, you will find important information regarding our shipping process.
We offer worldwide shipping! Whether you’re in Your Country, the United States, Europe, Asia, or elsewhere, we will ship your order to your doorstep.
We partner with reliable delivery services to ensure your order reaches you in perfect condition and on time. Your order will be delivered directly to your address by the designated delivery service.
As we offer Cash on Delivery (COD) as the only payment method, the shipping process will be completed only once the order is placed. Payment will be collected upon delivery.
Once your order is shipped, we will send you an order tracking number (if available) to track your shipment. You can use this number to check the status of your order.
If your order arrives with incorrect items or is missing products, please contact our customer service team immediately within 48 hours of receiving your order. We will take the necessary steps to correct the issue and ensure your satisfaction.
We take every precaution to ensure your items are packaged securely. However, if your item arrives damaged or is lost during shipping, please contact us within 48 hours of receipt. We will assist you in filing a claim with the carrier and arrange for a replacement or refund as per our Refund and Return Policy.
International orders may be subject to customs fees or import duties depending on the destination country. These fees are the responsibility of the customer and must be paid upon receipt of the package. Please check with your local customs office for more information.
If you have any questions or concerns about shipping, or if you need to track your order, feel free to contact our customer service team at [email protected].
